IRIX Base Documentation 2002 November/SGI IRIX Base Documentation 2002 November.iso/usr/relnotes/mpt/ch09.z/ch09

Text File | 2002-10-08 | 14.4 KB | 463 lines

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       9.  _C_u_s_t_o_m_e_r__S_e_r_v_i_c_e_s

       This chapter describes MPT support, licensing, and ordering
       services that are available to support the MPT 1.6 release.

       9.1  _S_u_p_p_o_r_t__P_o_l_i_c_y

       SGI offers standard support for problems in the following
       categories:

          +o Build problems

          +o Run-time problems specific to SGI computer systems

       Fixes to problems will be made available through one of the
       following mechanisms:

          +o Upgrade utility

          +o Major release

          +o Minor release

       9.1.1  _M_P_I__S_u_p_p_o_r_t__P_o_l_i_c_y
       SGI will address MPI problems in a timely fashion.

       9.1.2  _S_H_M_E_M__L_i_b_r_a_r_y__S_u_p_p_o_r_t__P_o_l_i_c_y
       SGI will address SHMEM message passing problems in a timely
       fashion.

       9.2  _M_P_T__W_o_r_l_d__W_i_d_e__W_e_b__S_i_t_e

       Current product information regarding MPT is available
       online through World Wide Web site at the following URL:

          hhhhttttttttpppp::::////////wwwwwwwwwwww....ssssggggiiii....ccccoooommmm////ssssooooffffttttwwwwaaaarrrreeee////mmmmpppptttt////

       9.3  _T_r_a_i_n_i_n_g__S_u_p_p_o_r_t

       For information about SGI courses, training office
       locations, current class schedules, and training services
       listed by country, contact us in one of the following ways:

          +o On the World Wide Web at the following URL:

               hhhhttttttttpppp::::////////wwwwwwwwwwww....ssssggggiiii....ccccoooommmm////ssssuuuuppppppppoooorrrrtttt////ccccuuuusssstttteeeedddduuuuccccaaaattttiiiioooonnnn

          +o Call one of the following numbers:
               1 800 800 4744 (toll free in the United States or
              Canada)












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               [phone] (from all other locations)


       9.4  _S_o_f_t_w_a_r_e__P_r_o_b_l_e_m__R_e_p_o_r_t_i_n_g__a_n_d__R_e_s_o_l_u_t_i_o_n__P_r_o_c_e_s_s

       If you experience problems with MPT 1.6, contact your
       service representative. Your service representative will
       work with you to resolve the problem. If you choose to have
       full-time or part-time on-site support, your on-site support
       personnel are your primary contacts for service. If you have
       elected not to have on-site support, please call the
       Customer Support Center and report your problem to them.

       When you report problems, use the product name most
       appropriate for the problem and refer to MPT for all
       products. Use any of the following product names:

          +o MPI

          +o LIBSMA

       9.5  _P_i_p_e_l_i_n_e

       Customers who have a support contract receive _P_i_p_e_l_i_n_e, the
       SGI customer newsletter. _P_i_p_e_l_i_n_e provides product and
       support information about SGI workstations and servers.
       _P_i_p_e_l_i_n_e is published six times a year (January/February,
       March/April, and so on). _P_i_p_e_l_i_n_e is available on the World
       Wide Web in Supportfolio Online (http://support.sgi.com/).

       9.6  _A_d_d_i_t_i_o_n_a_l__S_u_p_p_o_r_t__R_e_s_o_u_r_c_e_s

       Along with the standard support described in the preceding
       sections, users of MPI have a variety of other resources
       available to help them use these products. These resources
       should supplement, not replace, standard SGI support. In
       particular, users are encouraged to use SGI support when
       they encounter what may be an MPI bug, even if the problem
       does not apply to SGI systems. However, these other
       resources can be helpful in gaining a better understanding
       of MPI and how it can be used. The following sections
       describe some of these resources.

       9.6.1  _M_P_I__S_t_a_n_d_a_r_d
       You can access the MPI standard in any of the following
       ways:

          +o As online PostScript or hypertext on the World Wide Web
            at the following URL:

               hhhhttttttttpppp::::////////wwwwwwwwwwww----uuuunnnniiiixxxx....mmmmccccssss....aaaannnnllll....ggggoooovvvv////mmmmppppiiii











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          +o As a journal article in the fall 1994 issue of the
            Journal of Supercomputing Applications


       9.6.2  _N_e_w_s__G_r_o_u_p_s
       The comp.parallel.mpi Internet news groups focus on MPI and
       related products. The MPI developers use these news groups
       to announce new releases of the products and to discuss
       related topics.  Users are also free to use the news groups
       to interact with one another by responding to postings made
       by others.

       To access comp.parallel.mpi, you must have access to the
       Internet and a news reader program. If necessary, contact
       your site administrator for additional information.

       9.6.3  _M_P_I__U_s_e_r__G_r_o_u_p__M_e_e_t_i_n_g_s
       You can obtain information about upcoming MPI developers
       conferences and user group meetings through
       comp.parallel.mpi or through the MPI web page listed in "MPI
       Standard".

       The MPI Forum e-mail discussions, and both current and
       earlier versions of the standard, are available from the
       netlib server. For more information about netlib, see the
       following section.

       9.6.4  _n_e_t_l_i_b__S_o_u_r_c_e
       A public domain version of MPI is available from a source
       called netlib. If your site is using the versions of these
       products contained in MPT, you will not need to obtain the
       source code from netlib. However, the following additional
       resources available from netlib might be useful:

          +o Test and sample programs contained in the public domain
            releases that are not included in the SGI release

          +o Papers and presentations by the MPI developers that
            describe MPI and related products

       You can obtain information from netlib in the following
       ways:

          +o Use the Web, which allows you to obtain the files
            directly. This is perhaps the easiest and most
            convenient method.  The MPI page at netlib is located
            at the following URL:

               hhhhttttttttpppp::::////////wwwwwwwwwwww....nnnneeeettttlllliiiibbbb....oooorrrrgggg////mmmmppppiiii////iiiinnnnddddeeeexxxx....hhhhttttmmmmllll













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          +o Send e-mail to [e-mail] (or
            [e-mail]), and include the following in
            the Subject: line or message body:

               sssseeeennnndddd iiiinnnnddddeeeexxxx ffffrrrroooommmm mmmmppppiiii

            Once you receive the index, similar send messages will
            return parts of MPI. This assumes the ORNL or AT&T host
            can determine how to return your e-mail. If not, use
            anonymous ftp.

          +o Use anonymous ftp from netlib2.cs.utk.edu.

          +o Use anonymous rcp from netlib2.cs.utk.edu. For example:

               rrrrccccpppp aaaannnnoooonnnn@@@@nnnneeeettttlllliiiibbbb2222....ccccssss....uuuuttttkkkk....eeeedddduuuu::::mmmmppppiiii//// yyyyoooouuuurrrr----llllooooccccaaaallll----ffffiiiilllleeee

            You can use the following command to obtain file lists:

               rrrrsssshhhh nnnneeeettttlllliiiibbbb2222....ccccssss....uuuuttttkkkk....eeeedddduuuu ----llll aaaannnnoooonnnn llllssss mmmmppppiiii

          +o Use the xnetlib browsing tool (which you can obtain
            from netlib by using one of the preceding methods).

          +o For access in Europe, use the duplicate collection in
            Oslo, as follows:

               IIIInnnntttteeeerrrrnnnneeeetttt:::: nnnneeeettttlllliiiibbbb@@@@nnnnaaaacccc....nnnnoooo
               EEEEAAAARRRRNNNN////BBBBIIIITTTTNNNNEEEETTTT:::: nnnneeeettttlllliiiibbbb%%%%nnnnaaaacccc....nnnnoooo@@@@nnnnoooorrrruuuunnnniiiixxxx....bbbbiiiittttnnnneeeetttt
               XXXX....444400000000:::: ssss====nnnneeeettttlllliiiibbbb;;;; oooo====nnnnaaaacccc;;;; cccc====nnnnoooo
               EEEEUUUUNNNNEEEETTTT////uuuuuuuuccccpppp:::: nnnnaaaacccc!!!!nnnneeeettttlllliiiibbbb

          +o For access in the Pacific, use the following address,
            located at the University of Wollongong, NSW,
            Australia:

               nnnneeeettttlllliiiibbbb@@@@ddddrrrraaaacccciiii....ccccssss....uuuuoooowwww....eeeedddduuuu....aaaauuuu

       9.7  _L_i_c_e_n_s_i_n_g__I_n_f_o_r_m_a_t_i_o_n

       To order MPT 1.6, customers must pay for the product and
       agree to the stated terms and conditions that relate to the
       product.  For information on the licensing and pricing of
       MPT 1.6, customers in the United States and Canada should
       see their account representative or field contract
       negotiator.  Customers outside of the United States and
       Canada may obtain further licensing and export information
       by contacting their account representative or the
       individuals listed in the following sections.













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       9.7.1  _E_u_r_o_p_e_a_n__R_e_g_i_o_n_a_l__C_o_n_t_r_a_c_t__A_d_m_i_n_i_s_t_r_a_t_o_r_s_/_S_p_e_c_i_a_l_i_s_t_s
        Customers in European sales regions can direct licensing
       inquiries to the following regional Contract
       Administrators/Specialists:

       United Kingdom, Poland, and Russia:

            Nick Jacobs
            SGI United Kingdom
            1530 Arlington Business Park
            Theale
            Reading
            Berkshire, RG7 4SB
            England
            Telephone: [phone]
            Fax: [phone]
            E-mail: [e-mail]

       Germany:

            Thomas Wegener
            SGI Germany
            Am Hochacker 3
            85630 Grasbrunn-Neukeferloh
            Germany
            Telephone: [phone]
            Fax: [phone]
            E-mail: [e-mail]

       France:

            Cecile Goachet or Patricia Guillerm-Brillet
            SGI France
            21 rue Albert Calmette
            78351 Jouy en Josas
            France
            Telephone: [phone]
            Fax: [phone]
            E-mail: [e-mail] or
            [e-mail]

       All other parts of Europe:

            Simon Locke
            SGI United Kingdom
            1530 Arlington Business Park
            Theale
            Reading
            Berkshire, RG7 4SB
            England
            Telephone: [phone]











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            Fax: [phone]
            E-mail: [e-mail]


       9.7.2  _J_a_p_a_n__C_o_n_t_r_a_c_t__N_e_g_o_t_i_a_t_o_r_s
       Customers in Japan can direct licensing inquiries to the
       following address:

            Hisao Hattori
            Japan Legal Counsel
            SGI Japan
            P. O. Box 5011 Yebisu Garden Place Tower
            4-20-3, Ebisu, Shibuya-ku, Tokyo 150
            Japan
            Telephone: [phone]
            Fax: [phone]
            E-mail:  [e-mail]

       9.8  _O_r_d_e_r_i_n_g__t_h_e__M_P_T__1_._6__R_e_l_e_a_s_e__P_a_c_k_a_g_e

       MPT 1.6 is distributed by order to sites that have agreed to
       the stated terms and conditions that relate to the product
       (for licensing details, see "Licensing Information"). The
       most current revision of the release package is supplied.

       You can use one of the following methods to order MPT 1.6:

          +o Customers outside of the United States and Canada
            should contact their account representative or contract
            negotiator for ordering information.

          +o Customers can contact the order desk at the Minnesota
            Distribution Center by telephone [phone] or 1
            800 284 2729 extension 35907) or through e-mail
            ([e-mail]).

       Software will be shipped by ground service or 5-day
       international service unless otherwise requested.

       Sites outside the United States may be required to provide a
       customer-signed Letter of Assurance before this software can
       be shipped. Address questions about which customers must
       sign Letters of Assurance or which software requires such a
       letter to Dee Gonzales at the following address:

            Dee Gonzales
            Telephone: [phone]
            Fax: [phone]
            E-mail: [e-mail]













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       9.9  _O_b_t_a_i_n_i_n_g__P_u_b_l_i_c_a_t_i_o_n_s

       The MPT 1.6 release package includes the publications
       indicated in "Documentation," chapter 9.

       You can access the Message Passing Toolkit documents from
       the SGI Technical Publications Library at the following URL:

         http://techpubs.sgi.com